Subscriber support

faq-img2

Settings

In this section you will find information about the settings that are needed primarily for our subscribers. If you have not found the necessary settings – contact the customer support service to quickly resolve your situation.

pop3-server

mail.skif.com.ua

smtp-server

smtp.skif.com.ua

ntp-server

ntp.skif.com.ua

primary DNS

195.20.96.1

secondary DNS

195.20.96.9

You can enter the subscriber's personal area by the following link - stats.skif.com.ua

You can see detailed settings for popular email software with pictures at the following links:

Technical support service works around the clock. You can use the following phones to contact the Support service:

  • (044) 585-5002
  • (044) 272-0384
  • (044) 272-0843
  • (044) 272-0591

Also, you can contact the mailbox:

  • e-mail: noc@skif.com.ua

We welcome any of your comments, remarks, wishes and ideas – if you have any, be sure to let us know!

Documents

Dear subscribers!
Please use the document templates to resolve organizational issues more quickly. A scanned copy of the completed and signed application should be sent to e-mail info@skif.com.ua, and the original – to the address: 3A, Tsulukidze St., Kyiv, 03190.

download.svg Application for temporary suspension of
telecommunication services provision
download.svg Application for termination of
agreement on telecommunication services provision

Frequently asked questions

In this section you will find information about the settings that are needed primarily for our subscribers. If you have not found the necessary settings – contact the customer service to quickly resolve your situation.

The company practices an individual approach to each client. To connect at an attractive cost (or reconnect from an old provider, the quality of which is no longer satisfactory), call our operators, who will be happy to advise and provide complete and accurate information.

stats.skif.com.ua (login and password are specified in the contract, if they were not changed later).

Call the customer service department or apply in writing.

Yes, you have the opportunity to receive a mailbox @skif.com.ua. To do this, send a request with a contact e-mail address to noc@skif.com.ua (specify the number of mailboxes and payment information).

The settings can be found at this link - http://skif.com.ua/abonent/settings

In order to combat spam, the ports 25, 465 and 587 are blocked apriori. In order to open them, you need to send a request from your contact e-mail address to noc@skif.com.ua and specify your login.

Yes, there is such a possibility. There is an additional charge for this service. Contact your personal manager for more information.

smtp.skif.com.ua

The main one is 195.20.96.1, the alternative one is 195.20.96.9

Access is provided upon confirming with the technical department. You should send a request to noc@skif.com.ua indicating the date, time and name of the person to whom you want to provide access. This person also needs to have an identity document.

Our option:

  • Service payment for legal entities:
    Service payment is performed by legal entities as non-cash payment on the basis of an account / contract. You can get more detailed information on services payment by phone: 585-5002
  • Service payment for individuals:
    Subscribers who are individuals pay for Internet services at the nearest branch of any bank in Kyiv, or through the mobile apps of your bank, or on the website of your bank. Services are provided after confirmation of payment by the subscriber by sending a receipt by e-mail to email info@skif.com.ua.
  • Service payment using iBox terminals
    With iBox terminals you can instantly pay for the service. The client is identified by the number of the contract, which you can find out in the subscriber's card or by number 585-5002 (around the clock).
    IMPORTANT: When paying through iBox terminals, the contract number should be entered without the letters SN.
    The commission for each payment is 3%, min 2 UAH.

Contacts

 

For over 20 years our company has been providing the corporate telecommunication services based on fiber-optic communication channels without setting traffic limits.

Head office

3A, Tsulukidze St., Kyiv, 03190

Shevchenkivske branch

1-5, Sichovykh Striltsiv St., Off. 710, Kyiv, 04053

Holosiivske branch

48A, Academician Zabolotnoho St., Kyiv, 03187

We accept:
visa mastercard LIQPAY
Department on connection operations

Schedule of work: from 9:00 to 18:00

+38 044 585-50-09 sales@skif.net.ua
Subscriber Service Center

Schedule of work: from 9:00 to 18:00

+38 044 585-50-04 info@skif.net.ua
Technical support department

Schedule of work: Round-the-clock

+38 044 585-50-02 noc@skif.net.ua